Question 1

What payment methods are available to pay my rent?

Accepted Answer

We offer a variety of methods for you to easily pay your rent:

Question 2

Can I setup a payment plan to pay my rent in installments?

Accepted Answer

Yes, you may be eligible for our Flexible Rent (payment plan) service!

Please see our blog post here for more information: Flexible Rent: Pay Rent on Your Terms! | Blue Horizon Management Company(https://www.bluehorizonmanagement.com/post/flexible-rent)

Question 3

How do I setup autopay of my ledger balance?

Accepted Answer

Autopay of your ledger balance may be setup on your Online Portal:

Question 4

Why do I have late fees?

Accepted Answer

A late fee is applied to your ledger if at least part of your balance was unpaid as of the due date grace period. Your rent due date and late fee grace period are found on your lease, which is posted in your Online Portal.

Reasons for unpaid balances include:
 • Failure to pay on time
 • If paid by check, the check may be lost in transit (we recommend you pay via your Online Portal)
 • You chose the non-adjusting autopay setup, and you did not update this configuration when rent changed at lease renewal (we suggest you change your autopay setup to automatically change each year)

Please call us at 805-586-2583 if you have any further questions!

Question 5

How do I submit maintenance requests?

Accepted Answer

Non-urgent property maintenance requests: submit your request on your Online Portal

Urgent Property Maintenance: call us at (805) 586-2583
 • Note that we offer a 24/7 emergency line. You may be charged our after-hours fee if you are reporting a non-urgent issue after hours

Emergencies of Life & Property:  call 911 (if property-related, also call us at (805) 586-2583)

Blue Horizon Management Company
Building Stronger Communities by Connecting Great People to Great Properties

Rental FAQs

📞 (805) 586-BLUE
📧 info@bluehorizonmanagement.com
🏠 Rental Vacancies
🛠️ Maintenance Request
💲 Pay Rent/Dues: 📱Online 📬Check/Cash

Quick Links

Blue Horizon Management Company Building Stronger Communities by Connecting Great People to Great Properties

Rental FAQs

📞 (805) 586-BLUE 📧 info@bluehorizonmanagement.com 🏠 Rental Vacancies 🛠️ Maintenance Request 💲 Pay Rent/Dues: 📱Online 📬Check/Cash

Quick Links

Blue Horizon Management Company
Building Stronger Communities by Connecting Great People to Great Properties

📞 (805) 586-BLUE
📧 info@bluehorizonmanagement.com
🏠 Rental Vacancies
🛠️ Maintenance Request
💲 Pay Rent/Dues: 📱Online 📬Check/Cash